Technology                   

Here at LEAD GEN we always ensure that we have the latest phone and software systems technology to gain the highest level of performance with astounding quality control aids, with a fully supported backup system. With our fully trained technicians on site, our systems and softwares are always updated, checked and tested for improvement at weekly intervals.

Verbal recordings of daily confirmed lead appointments/sales, can also be directly sent to you in an instant via our or your FTP site, copied on CD for your future records and analysis or played in person by phone.

TECHNOLOGY

We have some of the following advanced technologies currently available ready to suit all types of clients.

• Digital audio verbal recording system- recording system that records all types of inbound and outbound calls, it also records a verbal customer/client agreement or confirmed qualified appt. Used also for monitoring of phone consultants, quality and compliance -also assisting in constant improvements of streamlining the campaign to achieve higher volume sales or appt numbers. Records every conversation, plays back past or old recordings or tune in real time.
• All phone systems are IP telephony & possess superior voice quality with no internal or external interferences.
• All phones are digital soft fones IP VOIP softfones with digital dialling on computer screen.
• All individual call centre computers are updated with NEW updated hardware and software on an annual basis. 
• All desktop computers are extremely reliable and heavy use resistant certified. All desktop computers are DELL and run by IBM servers.
• Implementation of complete failure disaster recovery system in place & ready 24/7.
• Digital integrated monitoring system-for monitoring all inbound and outbound calls-enables management to fast track quality and compliance from a remote location.
• Inbound 1300 no. services-also with recorded audio professional message diversion to multiple company email accounts to ensure all missed calls are called back and followed up when missed due to heavy traffic or overflow of calls. For ultra heavy traffic when huge overflow is present recorded voice for calls in inbound queue is professional voice artist via IVR recording.
• Special simple to follow prompt recorded message for all inbound callers that ensures inbound callers are never missed.
• All corporate print , scan , copy and fax faciltites present.  

Too many more to mention!